Terms & Conditions

Orders

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when payment has been processed. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Delivery

Orders with a specified delivery date will be delivered on that day (between 16:00 and 18:00). We do not offer timed deliveries – except for funeral tributes and weddings. Orders placed due to be delivered on a public holiday or a Sunday will be delivered the next working day.


Orders are delivered once. If the recipient is not home, the order is returned to the shop and a delivery note is left informing them that the a delivery was attempted and to collect from the shop.
If a neighbour is home we will try and leave the products with them provided they are willing to take responsibility for the delivery.
If the recipient is physically unable to collect their products a new delivery date may be arranged with the recipient at Flower Pixies’ earliest convenience.
We are not responsible for theft or damage of flowers, plants or sundries if left.